1:04:03 上午: John C. Dibello: What is the problem
1:04:31 上午: Qin Qin Qiu: IBMer in China cant use their Notes
1:04:42 上午: John C. Dibello: I can send over st
1:04:43 上午: Qin Qin Qiu: Now Xie Yun is in this Chat
1:04:43 上午: Yun Xie: hi ,all
1:04:57 上午: Qin Qin Qiu: He is one of the BT
1:05:31 上午: Yun Xie: for 35080, it was resolved by Li kai 1 hours ago, it is reopen now?
1:05:45 上午: Yun Xie: I am ESB support ,not BT support
1:06:11 上午: Qin Qin Qiu: Sorry...
1:06:27 上午: Qin Qin Qiu: here is the mail content //我和John都各发了一遍
1:06:28 上午: John C. Dibello:
Team,
The RRD Invoice Print tar file failed in Businesstone this morning. I was not able to see the attached file which may have contributed to the failure. Businesstone Support could you please open a Severity 1 ticket to investigate the root cause. ITservices, the issue with the batch job as well as the Jtext Adapter may still be the source of the failure. Team this Severity 1 issue has lingered now since February 4th and all hands need to be on the fixing deck to get this resolved ASAP.
1:06:28 上午: Qin Qin Qiu: here is Chucks email The RRD Invoice Print tar file failed in Businesstone this morning. I was not able to see the attached file which may have contributed to the failure. Businesstone Support could you please open a Severity 1 ticket to investigate the root cause. ITservices, the issue with the batch job as well as the Jtext Adapter may still be the source of the failure. Team this Severity 1 issue has lingered now since February 4th and all hands need to be on the fixing deck to get this resolved ASAP.
1:08:35 上午: Yun Xie: Could you check the remedy? The ticket was resovled by LK at 23:00-24:00 in BJ time
1:08:54 上午: Yun Xie: about 1-2 hours ago //我们support不肯相信,因为才解决完不久
1:08:58 上午: Qin Qin Qiu: We know...
1:09:13 上午: Qin Qin Qiu: John , pls explain to him...I'm not sure?
1:09:21 上午: Qin Qin Qiu: John, are you here?
1:09:27 上午: John C. Dibello: yes, hold on
1:09:33 上午: Yun Xie: Qin Qin Qiu, could you give me a call?
1:09:37 上午: Qin Qin Qiu: okay
1:10:01 上午: John C. Dibello: ok, Yun here is the issue //让工程师和美国的manager交涉,同时,我们的工程师要求我再次跟他打电话,并确定情况
1:10:55 上午: John C. Dibello: Chuck Igba from levono noticed the PRD invoice Print tar file failed in businesstone this morning.
1:11:26 上午: John C. Dibello: He is asking Businesstone to open a severity 1 ticket and investigate the problem
1:12:14 上午: John C. Dibello: So, Yun who do we call to get the ball rolling
1:13:58 上午: Qin Qin Qiu: John, we should confirm with the user
1:14:27 上午: Qin Qin Qiu: what the mail said is a new problem after 35080 resolved ...
1:14:47 上午: John C. Dibello: yes, we have a new problem
1:14:48 上午: Qin Qin Qiu: Or just an old problem in their morning
1:15:13 上午: John C. Dibello: so, who do we need to call
1:15:23 上午: John C. Dibello: in Businesstone support
1:15:34 上午: Yun Xie: jdibello, could you tell me what time in this morning
1:16:25 上午: Qin Qin Qiu: Did user know 35080 was resolved?
1:16:29 上午: John C. Dibello: looks like the job failed at 10:10 est
1:16:45 上午: John C. Dibello: can we please stop talking about 35080
//简直理不清,先让两人直接交涉,我直接观看...
1:16:53 上午: Yun Xie: EST IS GMT-5, right?
1:17:01 上午: John C. Dibello: yes
1:17:08 上午: Qin Qin Qiu: that means11:10 pm BJT
1:17:41 上午: Yun Xie: 2 hours ago?
1:17:55 上午: John C. Dibello: yes, about 2 hours ago
1:18:38 上午: Yun Xie: let me check the ESB monitor
1:18:46 上午: John C. Dibello: GREAT
1:19:28 上午: John C. Dibello: here is a screen print info, Lenovo provided
1:20:37 上午: :: Yun Xie 已离开交谈。 :: //联想和IBM的VPN不能同时用,因此用联想的VPN时,IBM这边的就要断掉
1:20:43 上午: John C. Dibello: back end integration 1.0 flatfile 1.0 invice imagefile 1.0 2/9/10:10:11 am est failed prouction WPG 6.1 Produciton...........Documnet ID sapegp_20080208000225_74.Tar.z
1:21:26 上午: Qin Qin Qiu: Okay,we should wait Xie Yun back
1:22:15 上午: :: Yun Xie 已加入交谈。 ::
1:22:41 上午: Qin Qin Qiu: John C. Dibello: back end integration 1.0 flatfile 1.0 invice imagefile 1.0 2/9/10:10:11 am est failed prouction WPG 6.1 Produciton...........Documnet ID sapegp_20080208000225_74.Tar.z
1:22:59 上午: Yun Xie: Li kai resent the file at 2008-02-09 10:07:59 EST //;两人继续交涉...其中内容,不感兴趣的,大家可以掠过
1:23:33 上午: John C. Dibello: job failed at 10:10:11 est
1:23:39 上午: Yun Xie: OK
1:23:55 上午: Yun Xie: could you give the error info in BT side?
1:25:13 上午: John C. Dibello: i do not see an error message of the screen print
1:25:38 上午: John C. Dibello: data source is wpb 6.1 produciton
1:25:46 上午: John C. Dibello: destination type is production
1:25:50 上午: John C. Dibello: status is failed
1:26:21 上午: Yun Xie: from the ESB monitor , the file has pass through sucessfully to BT
1:26:28 上午: John C. Dibello: received/sent 2/9/8 10:10:11 am est 2/9/08 10:10:12 am est
1:26:55 上午: Yun Xie: I don't know why this file transmission fail in BT side
1:27:21 上午: John C. Dibello: so, do we need someone from BT
1:27:26 上午: Yun Xie: yes
1:27:45 上午: John C. Dibello: Qin Qin is that something you can help with
1:27:48 上午: Yun Xie: anybody can contact BT side member to look it
1:28:49 上午: Yun Xie: let me check it again
1:30:35 上午: Qin Qin Qiu: Who is the BT support...Tang Shu Ming? //貌似又要call人,还好最后没有call
1:31:13 上午: John C. Dibello: ok
1:31:25 上午: :: Yun Xie 已离开交谈。 ::
1:36:19 上午: Qin Qin Qiu: New P3 tickets: 36244,36247,36250...all are the LICRM-Middleweaver //新单子
1:36:31 上午: John C. Dibello: Thanks
1:38:32 上午: :: Yun Xie 已加入交谈。 ::
1:40:40 上午: Qin Qin Qiu: And 36240,36242..P3
1:46:43 上午: John C. Dibello: Qin Qin - all P3 reassign //一般来说,接到单子,我们会进行初次分发..mannager会进行二次分发
1:46:49 上午: Qin Qin Qiu: thx
1:49:06 上午: Yun Xie: jdibello, you said "here is a screen print info, Lenovo provided" previously
1:49:17 上午: Yun Xie: could you sent the screen to me //两人进一步交流detail,不过貌似有点艰辛...两人间,貌似有点ping不通
1:50:03 上午: John C. Dibello: let me try
1:52:06 上午: Yun Xie: send me by sametima
1:53:36 上午: John C. Dibello: Yun - sent file through your ST, please accept file
1:54:41 上午: Yun Xie: no response in ST
1:55:53 上午: John C. Dibello: look at the other ST session I started with you
1:56:55 上午: Yun Xie: I do not get the new session from you ,could you try again?
1:57:31 上午: Yun Xie: could you ping me in a new session firstly?
1:58:00 上午: Yun Xie: if i get the new session , then you send me file
1:58:27 上午: John C. Dibello: I just sent you a ST message
1:59:11 上午: Yun Xie: not received yet
1:59:21 上午: John C. Dibello: go to ST and send me a message
1:59:36 上午: Yun Xie: ok
2:16:48 上午: :: Yun Xie 已离开交谈。 ::
2:27:22 上午: John C. Dibello: Yun
2:27:52 上午: Qin Qin Qiu: He cannt logon Lenovo and IBM VPN at the same time
2:28:04 上午: John C. Dibello: ohhhhhhhh
2:28:37 上午: John C. Dibello: any idea how long it will take to determine the job ran successfuly
2:29:23 上午: Qin Qin Qiu: And what happened after you sent him the screenshot
2:29:48 上午: Qin Qin Qiu: Need we find someone of BT?
2:30:06 上午: Qin Qin Qiu: What's Yun's suggestion...//同时我也开始询问解决情况
2:30:39 上午: John C. Dibello: He determine the file name was a duplicate...He was going to rename the file and resubmit the job //问题已经解决搞定
2:31:33 上午: Qin Qin Qiu: Good...that's to say he can fix this problem...right?
2:31:50 上午: John C. Dibello: hoping he can
2:31:59 上午: Qin Qin Qiu: yeah...
2:32:08 上午: John C. Dibello: we both need a break
2:33:42 上午: Qin Qin Qiu: yep...hoping no more high p ones...
2:36:06 上午: John C. Dibello: i agree
2:38:14 上午: John C. Dibello: I am going to call Jessica in 30 mins. about ticket 35714.......
2:38:26 上午: Qin Qin Qiu: okay, thx
2:39:05 上午: John C. Dibello: if she does not answer can you downgrade the ticket to p3 with a note.......I will leave a message with Jessica that we downgraded the ticket
2:39:57 上午: Qin Qin Qiu: I will...but I have to turn to IRM...'coz I dont have the access
2:40:50 上午: John C. Dibello: who makesup IRM,........
2:41:10 上午: John C. Dibello: I thought you were IBM IRM
2:41:19 上午: Qin Qin Qiu: Sorry, Lenovo IRM...
2:41:38 上午: Qin Qin Qiu: They have the access to all tickets
2:59:14 上午: John C. Dibello: ok, i called Jessica and there was no answer, left anohter message................ticket 35714 was downgraded to P3
2:59:41 上午: Qin Qin Qiu: okay...I'll inform Lenovo IRM..//P2的单子已经降级,我也要将情况通知联想的人
3:00:03 上午: :: Yun Xie 已加入交谈。 ::
3:00:10 上午: John C. Dibello: ok, the application is up, and jessica is the only person having a problme
3:04:45 上午: Qin Qin Qiu: You have downgraded it...Thx
3:04:52 上午: John C. Dibello: yep
3:08:52 上午: John C. Dibello: Qin Qin - Yun was able to fix the problem linked to 35080.... I sent notice back to Lenovo saying the job now ran successful.
3:09:22 上午: Qin Qin Qiu: Great
3:09:27 上午: Qin Qin Qiu: Thanks ..Yun
3:09:34 上午: Yun Xie: np
3:09:54 上午: Qin Qin Qiu: Okay, you can have a good rest..
3:11:07 上午: Yun Xie: ok, so tired
3:11:13 上午: John C. Dibello: Qin Qin since Yun did such a good job lets call Yun for all problems //美国佬还不忘调侃一下..差点没把别人吓死
3:11:36 上午: Yun Xie: :-O
3:11:39 上午: Yun Xie: no
3:11:43 上午: Qin Qin Qiu: WOW...
3:12:13 上午: Qin Qin Qiu: He needs rest now...
3:12:16 上午: John C. Dibello: :-)
3:12:36 上午: Yun Xie: bye all
3:12:41 上午: John C. Dibello: bye
3:12:45 上午: Qin Qin Qiu: It's midnight in China....Hoping it's not too late to say good night
3:12:48 上午: Qin Qin Qiu: Bye
3:13:19 上午: :: Yun Xie 已离开交谈。 ::
3:56:44 上午: John C. Dibello: HI Qin Qin, Yolando is now assuming the responsibilites of the command center............Thanks again for your help........Its been a pleasure working with you. //美国人总是很礼貌
3:57:03 上午: Qin Qin Qiu: me, too
3:57:11 上午: Qin Qin Qiu: Have a nice day
3:57:24 上午: John C. Dibello: thanks, bye
3:57:58 上午: :: John C. Dibello 已离开交谈。 :: //美国的第二班开始接班....
这就是我每天干得工作,超级没有技术含量..分发tickets,忙的时候遇到P1或是P2还要在我们各地的shift manager, 中国的consultant, 联想这边的客户联络协调...So..米劲...
